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Contact the Mark Twain Store 860-280-3136

Customer Service

Contact Us

By Telephone

To place an order by telephone, within the United States and Canada, call our store number, 860-280-3136, Mon-Sat 10-5:30 Sun 12-5:30.

By Fax

You may fax the store at 860-493-1386. Clearly indicate your name, telephone number, and fax number on every page.

By Mail

To contact us by mail, please send correspondence and inquiries to,

Mark Twain House
Attn: Mark Museum Store
65 Forest Street
Hartford, CT 06105

Tax Information

Applicable sales tax will be added for shipments in Connecticut, including all delivery charges.

Shipping and Handling

We will gladly ship your order to any country around the world. Shipping charges vary based on delivery location. Oversized items such as framed prints, sculpture, and very large children's toys may incur a shipping surcharge.

Standard Shipping & Handling Rates for Online Orders:
Please see chart below.

Values

Domestic Shipping

$0-14.99

$5.50

$15-34.99

$8.50

$35-59.99

$10.50

$60-99.99

$14.50

$100-149.99

$16.50

$150-199.99

$18.50

$200-299.00

$22.50

$300-999.99

$30.50


Express and Priority Delivery

Where available, the cost for express delivery is $13.95 in addition to standard shipping charges and the cost for priority delivery is $22.95 in addition to standard shipping charges. Express and priority delivery are available to locations with street addresses only; we are not able to deliver to rural routes or P.O. boxes. Express delivery is available to the US, territories, and Canada; priority shipping is only available for the US and certain territories.

For further information about rates, or if you have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, call our store number, 860-280-3136. You may also email us at *_________________Please include your name, mailing address, and telephone number so that we may provide you with the best possible service.

Delivery Times

Please refer to the chart below for estimated delivery times by location for standard, express, and priority shipping. All orders must be placed by 1 p.m. Eastern time to be considered for that business day. Priority orders placed by 1 p.m. Eastern time (excluding holidays) will be shipped the same day. Please note that orders placed on Saturday or Sunday will be handled as Monday orders. Express and priority delivery are available for in-stock items and are available to locations with street addresses only; we are not able to deliver to rural routes or P.O. boxes.

We will inform you of any delay in shipping that exceeds 30 days.

Estimated Delivery Times:

Location

Standard Arrives

*Express Arrives

*Priority Arrives

Contiguous 48 States

5-12 business days

2 business days

1 business day

Hawaii, Alaska, Puerto Rico

5-15 business days

2-3 business days

1-2 business days

APO/FPO

5-15 business days

N/A

N/A

Virgin Islands, Guam, American Samoa, Palau, Northern Mariana Island

10-15 business days

3-4 business days

2-3 business days

Fed. States of Micronesia, Marshall Islands

10-15 business days

N/A

N/A

Canada

5-15 business days

2 business days

N/A

All Other Countries

2-8 weeks, varies by location

N/A

N/A

*A surcharge of $13.95 applies for express delivery and $22.95 for priority delivery.

For further information about delivery times and rates, call our store number, 860-280-3136. You may also email us at *_______________________ Please include your name, mailing address, and telephone number so that we may provide you with the best possible service.

Returns and Exchanges

Your satisfaction is our goal. Please inspect your order upon delivery, and if for any reason you are not satisfied, you may return the merchandise within 180 days* from the date of purchase. Please note that we can only accept for refund to your credit card merchandise that is current and in saleable condition. If the merchandise is damaged or defective at the time of delivery, please contact our store for instructions.

To return or exchange an item please contact the store at 860-280-3136.

*Applies to online and catalogue purchases. For retail store purchases with a receipt, you may return or exchange merchandise in saleable condition within 90 days from the date of purchase.

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